
Return Policy for Damaged Nasal Tan Bottles:
We at Supertanuk strive to ensure the quality of our products and your satisfaction with your purchase. In the rare event that you receive a damaged or leaking nasal tan bottle, please follow our return policy guidelines outlined below:
1. Notification:
- Notify us of the issue within 7 days of receiving the product. You can contact our customer service team via email at supertanuk@outlook.com or via whatsapp: 07704953530
2. Provide Information:
- When contacting us, please provide your order number, a description of the damage or leakage, and if possible, attach clear photos showing the issue.
3. Evaluation:
- Our customer service team will evaluate your case based on the provided information. We may request additional details or photos if necessary.
4. Return Authorization:
- If the damage or leakage is confirmed to be a result of a manufacturing defect or mishandling during shipping, we will provide you with a return authorization and instructions on how to return the product.
5. Return Process:
- Pack the damaged or leaking nasal tan bottle securely in its original packaging or a suitable alternative to prevent further damage during return shipping.
- Ship the product back to us within 14 days of receiving the return authorization. The return shipping costs will be covered by us.
6. Refund or Replacement:
- Upon receiving the returned item, we will inspect it to verify the damage or leakage.
- If the issue is confirmed, you will be offered a choice between a replacement product or a refund of the purchase price, including any original shipping charges.
7. Exclusions:
- This return policy does not cover damages resulting from misuse, mishandling, or normal wear and tear.
- We reserve the right to refuse returns that do not meet the outlined requirements.
We value your satisfaction and aim to resolve any issues you may encounter promptly and efficiently. If you have any questions or need further assistance regarding our return policy for damaged and leaking nasal tan bottles, please do not hesitate to contact our customer service team.
Thank you for choosing SuperTan UK.